The colors of the silks are the same in the reality as displayed on the pictures?
We are trying to do our best to display the true colors of the silks on our pictures, and in most of the cases it is a success. However, making reality reflecting pictures of such materials is extremely hard and sometimes it is impossible. Most of the cases, our pictures are reflecting the true or close to the colors. We got several feedbacks from the customers after the delivery, that the silk looks even better in the reality than on pictures. But sadly, there are a few cases when a making lifelike picture from the material is a fail, no matter how hard we try. These are most differences on the tone and intensity of a color.
I would like to order a custom patterned silk. Is that possible?
Yes, we could do a custom pattern. However, there are some requirements to do such. The pattern need to be a historical one, with a solid background (extant textile, mural, miniature) and also we need a minimum 15 meter pre-order for a pattern to do it. This quantity is usually too much for a single person. However, it is common that a customer, who would like to have a custom pattern, collect fellow pre-orderes from his/her team or globally from reeanctors who are interested in the epoch.
I would like to have a whole garment from a Kazar Bazar silk. Could you do that?
Yes, we are able to, however this isn't our main profile. We are in connection with really talented craftsmen and seamstresses worldwide. If you have a special project, we could organize the preparation of your dress and even some kind of accessories for the gear as well.
I would like to purchase as a company, how could I do that?
Due to the new law regulations in the country where Kazar Bazar situated, from 2022. 09. 01. from our main account, we are only able to sell products and give invoices to private persons. Since our webshop is automated and linked to our primary business account, it works only with this primary account. However, we have a secondary business account from where we are able to do business and give invoice to companies as well. Please contact us via e-mail (caravan@kazarbazar.com) or Facebook messenger where we are able to help in such cases.
I have problem with the package. The tracking says it cannot be delivered, but I didn't get a notification. What should I do?
In such cases, the local delivery man attempted to deliver the package but wasn't able to find the recipient there. Usually then they leave a note that when will they attempt to deliver it again, or the package could be picked up personally in the nearest local post office. Sadly, sometimes there is no such note for inexplicable reasons. Usually the best solution for such cases is to call the local post office, say the tracking number to them, and ask for the package. The package is there in 98% of the cases.
What happens if my package got lost during the shipping process?
We ship packages with the national post services. After the shipment started, we provide a tracking number via e-mail to the customer, with the help of this number she/he is able to track the shipment's route. The postal services work quite efficiently world-wide and provide quality service. However, in some cases, like in any other shipping couriers, packages got lost en route. In these cases, we are trying to help to find the lost packages, start an international package search procedure via the post service, but this is the maximum we are able to do, and can't take full responsibility for the shipping company's faults nor refund the price of the wares what we sent out.
If a customer does not trust the post service, she/he could inquire to send the package with a different courier (GLS, FedEx, DHL etc.) which comes with an insurance to the value of the package. However, sometimes these services could cost significantly more than the shipping price indicated on our webshop.
